Approximately 5,000 Jacana Energy customers across the Territory are experiencing significant billing delays attributed to a major issue with the rollout of smart meters, the company revealed at Estimates hearings, while it is owed tens of millions in unpaid bills.
Jacana Energy chief executive Jo Conway revealed on Thursday that the company disconnected power to nearly 2,000 customers, including 153 small businesses, during the 2025-26 financial year while it was owed over $33 million in unpaid bills.
Well I don’t have a “Smart” meter at my place and I’m still waiting for a month to get my bill. And when nobody comes to read it, PWC just do an estimated read which can be over 120% more than the actual meter reading.November-February quarter I was billed $1043 for 2 people with an energy-saving house and 44solar panels and a 23 Kw battery installed. I’ve never had a bill that big even without the solar and had two teenage kids +parents. I pointed this out to Jacana who reduced the estimated amount down to $400. That’s huge over-charge by a govt agency – my opinion.